Terms & Conditions
Terms & Conditions
By creating an account or placing an order with us, you agree to our Terms & Conditions.
- All product prices are displayed in Malaysian Ringgit (RM).
- Product prices and availability are subject to change without prior notice.
- An order is considered confirmed only after payment has been successfully received.
- Customers are responsible for providing accurate contact and delivery information. Any fake address or incorrect details resulting in a lost product during the shipping process is not our responsibility.
- We reserve the right to cancel an order if an item is unavailable or if there is an error in the product information or price.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
We collect customer information such as your name, phone number, email address and delivery address only when necessary to:
- Process and manage your orders
- Arrange delivery
- Contact you regarding your order
- Provide customer support
- Improve our products and services
Your personal information will be kept confidential and will not be sold or misused. Information may be shared with delivery or payment service providers only when necessary to complete your order.
Return & Exchange Policy
We want you to be happy with your purchase.
Items may be exchanged within 4 days of receiving the order, provided that:
- The item is unworn and unwashed.
- The item is in its original condition.
- Original tags and packaging are still attached.
- The item has not been damaged, altered or stained.
- Proof of purchase/order details are provided.
Sale, promotional and discounted items may not be eligible for exchange.
If you receive a wrong, defective or damaged item, please contact us as soon as possible with your order details and photographs of the item.
Exchange is subject to product availability. Refunds may not be available for change-of-mind purchases.
Size Guide
Please check the size chart carefully before placing your order.
Measurements may vary slightly due to manual measurement. Customers are encouraged to check their measurements against our size chart before selecting a size.
We are not responsible for incorrect size selection by the customer.
Delivery Policy
Ready Stock
Orders are usually processed within 1–3 working days.
Pre-Order
Pre-order items may take approximately 20–25 days to be delivered.
Delivery time may vary depending on the courier service, destination and other circumstances beyond our control. Customers will receive tracking information when available.
Delivery Information
Customers will provide the following information when placing an order:
- Recipient / Delivery Name
- Phone Number
- Address Line 1
- Address Line 2
- City
- State
- Postcode
- Country
- Delivery Instructions
Payment Policy
We offer secure and convenient payment options for our customers.
- Payment must be made in full before an order can be processed.
- We accept the payment methods available on our website, such as online banking, debit/credit card, e-wallet, or other available payment options.
- An order will only be confirmed after successful payment.
- Customers are responsible for ensuring that the payment details provided are correct.
- If payment is unsuccessful or incomplete, the order will not be processed.
- Prices shown on the website are in Malaysian Ringgit (RM) and may change without prior notice.
- Any applicable delivery charges will be displayed before the customer completes the payment.
- For pre-order items, full payment is required at the time of placing the order, unless otherwise stated.
- If an item becomes unavailable after payment has been made, the customer will be contacted and an appropriate refund or alternative arrangement will be offered.
- We will never ask customers to provide their password, PIN, OTP, or full card details through WhatsApp, email, or social media.
Optional Customer Information
The following information may be collected optionally:
- Date of Birth – for birthday promotions and special offers
- Gender – only if required for a specific business purpose
- Referral Code – if a referral programme is available
Checkout Agreement
By placing an order, you confirm that you have read and agree to the Terms & Conditions, Privacy Policy, and Return & Exchange Policy.